All items shipped under the free option are sent USPS and are uninsured. To request insurance for your item, please email NarwhalCo is not responsible for items lost in the mail or stolen.

Depending on where you live, the time it may take for your shipped product to reach you, may vary. If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date.

If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via email and we will find out what happened and try to correct the situation for you.

If you ordered refills, they are shipped without a tracking number and for the continental United States can take up to two weeks to complete delivery.

To track your shipment please have your tracking number ready and go to our after ship page.