Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, regardless of the time that has passed, if you feel the product did not perform to your expectation, please contact us. We're happy to discuss an exchange. NarwhalCo Pens, properly registered have a lifetime replacement guarantee.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@narwhalcompany.com
Sale items or Seconds (if applicable)
Only regular priced items may be refunded, unfortunately sale items or discounted Seconds cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please contact us if you feel your purchase did not perform as expected. We have high expectations of what we create so please give us a shout as our relationship with you is more important than the transaction. If you need to contact us, please send an email to support@narwhalcompany.com and/or send your item to:
NarwhalCo
Returns & Exchanges
5513 W 11000 N
Suite 444
Highland, Utah US 84003
Shipping
To return your product, you should mail your product to:
NarwhalCo
Returns
5513 W 11000 N
Suite 444
Highland, Utah US 840
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.